Frequently Asked Questions
COMPLAINTS AND COMPLIMENTS?
We welcome views from our clients and their families about our service, as these give us an insight into what we are doing well and where improvements could be made. So, if there is something you are particularly pleased with please do tell us. Likewise, if there is something that you are not happy with, please do tell us this as well. We also have an innovative client participation group.
We believe that feedback can help us grow. When we receive written compliments about specific care staff, we ensure these compliments are passed on as it is always very much appreciated. Should you wish to make a comment or complaint about any part of our service, we advise you or your representative to contact the Registered Manager in the first instance. This can be done in person, over the telephone, by letter or email. Every effort will be made to resolve the complaint and a full response will be provided back to you within fifteen working days. By law we are required to have a complaints procedure that you can request to see. This will give you full details of how to make a complaint.